Your privacy matters to us

Effective Date: August 26, 2026

Centro Physio respects your privacy and is committed to protecting the personal information you provide to us through our website, Facebook, Instagram, Meta advertising campaigns, online forms, telephone communications, and in-clinic interactions.

This Privacy Policy explains how Centro Physio collects, uses, protects, and discloses personal information, including information submitted through Facebook or Instagram lead advertisements.

1. Information We May Collect

When you contact Centro Physio or complete one of our online or Meta/Facebook lead forms, we may collect information such as:

• Name
• Telephone number
• Email address
• Preferred method of contact
• Appointment or consultation request
• General service of interest
• Information you voluntarily provide when communicating with our clinic

We encourage individuals not to provide detailed medical information, diagnoses, medical records, or other sensitive health information through Facebook, Instagram, or social-media lead forms.

If health information is required for assessment or treatment, it may be collected separately through the clinic's secure intake, assessment, or clinical-record systems.

2. How We Use Your Information

Information collected through our advertisements, website, or inquiry forms may be used to:

• Respond to your inquiry;
• Contact you regarding physiotherapy services;
• Schedule or assist with an appointment;
• Provide information about services you have expressed an interest in;
• Follow up on an appointment or consultation request;
• Improve our website, advertising, services, and patient experience;
• Maintain appropriate administrative records; and
• Meet applicable legal, regulatory, professional, or record-keeping obligations.

Submitting an inquiry does not create a therapist-patient relationship until appropriate intake, consent, and assessment procedures have been completed.

3. Facebook and Instagram Lead Advertisements

Centro Physio may use advertising services provided by Meta Platforms, including Facebook and Instagram Lead Ads.

When you submit information through a Facebook or Instagram form, Meta may process certain information in accordance with Meta's own privacy policies and terms.

After Centro Physio receives the information you submitted, we use it only for purposes reasonably connected with your inquiry, appointment request, or the service about which you requested information.

Centro Physio does not sell personal information obtained through Facebook or Instagram lead advertisements.

4. Health Information

Centro Physio takes additional precautions when handling personal health information.

Where applicable, personal health information collected in connection with physiotherapy assessment or treatment is handled in accordance with applicable Ontario privacy requirements, including the Personal Health Information Protection Act, 2004 (PHIPA), applicable professional requirements, and other applicable Canadian privacy legislation.

Information submitted through a Facebook or Instagram lead form should not be considered a substitute for a confidential medical consultation or secure clinical intake process.

5. Consent

By voluntarily submitting your information through our website, Facebook, Instagram, telephone, or other inquiry channel, you consent to Centro Physio using the information for the purposes described in this Privacy Policy.

Where appropriate, you may withdraw your consent for future marketing or non-essential communications by contacting us.

Withdrawal of consent may be subject to legal, professional, clinical-record retention, or other requirements that require certain information to be retained.

6. Communication With You

If you provide your telephone number or email address, Centro Physio may contact you regarding the inquiry or appointment request you submitted.

We may contact you by:

• Telephone;
• Email;
• SMS/text message; or
• Another communication method you requested or authorized.

You may ask us to stop non-essential promotional communications at any time.

7. Disclosure of Personal Information

Centro Physio does not sell or rent your personal information.

Information may be disclosed only when reasonably necessary, including to:

• Authorized Centro Physio staff or practitioners;
• Service providers supporting appointment scheduling, website operation, communications, data storage, or clinic administration;
• Professional advisers where necessary;
• Insurance providers or other parties where authorized by the patient; or
• Government, regulatory, law-enforcement, or other authorities where disclosure is required or permitted by law.

Service providers are expected to handle information only for the purposes for which it was provided and subject to applicable confidentiality and privacy requirements.

8. Data Security

Centro Physio uses reasonable administrative, physical, and technical safeguards intended to protect personal information against unauthorized access, use, loss, alteration, or disclosure.

However, email, social-media platforms, Facebook forms, and internet communications cannot be guaranteed to be completely secure. Individuals should avoid sending highly sensitive medical information through unsecured communication channels.

9. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, professional, accounting, or clinical-record retention requirements.

Information that is no longer required will be securely deleted, destroyed, or anonymized where appropriate.

10. Cookies, Analytics and Advertising Technologies

Our website and advertising platforms may use cookies, pixels, analytics tools, and similar technologies.

These technologies may help us understand:

• Website visits;
• Advertisement performance;
• General user interactions;
• Marketing campaign effectiveness; and
• How visitors find or interact with our website.

Third-party platforms such as Meta and other technology providers may separately collect and process information under their own privacy policies.

11. Access and Correction

You may contact Centro Physio to request access to or correction of personal information held about you, subject to applicable legal limitations.

We may take reasonable steps to verify your identity before processing such a request.

12. Children's Privacy

Our online advertising and inquiry forms are not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement where required.

13. Changes to This Privacy Policy

Centro Physio may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or privacy practices.

The latest version will be posted on our website with an updated effective date.

14. Contact Us

Questions, concerns, privacy requests, or requests regarding your personal information may be directed to:

Website: centrophysio.ca
Email: centrophysiotherapy@gmail.com

Please include “Privacy Request” in the subject line when contacting us regarding privacy matters.