Physiotherapy
Often considered for injury recovery, post-surgical rehabilitation, pelvic health, concussion, vestibular, neurological, balance and progressive exercise needs.
Explore physiotherapy →Patient guide · Vaughan
Clear answers about choosing and starting care.
Use this plain-language guide to understand referrals, assessments, service options and rehabilitation coverage before contacting the clinic.
At a glance
What should a new patient know?
You can generally contact a physiotherapy or chiropractic clinic directly in Ontario. Your first visit starts with an individualized assessment, not a predetermined treatment. Insurance, WSIB and motor vehicle claim requirements vary, so confirm coverage before you rely on reimbursement.
Clinic information · Published and updated August 15, 2026
Choose a starting point
Which service fits the question you are trying to solve?
The descriptions below are orientation, not diagnosis. The clinician still needs to assess your individual situation.
Chiropractic care
Often considered for spine, joint, muscle and mobility concerns where assessment, hands-on options, education and active strategies may be appropriate.
Explore chiropractic care →Still unsure
Describe the general concern to Centro’s team. They can help select an appointment type without diagnosing you by phone or email.
Contact Centro →Common questions
Direct answers for patients in Ontario
Read the short answer first, then follow the official sources below when you need regulatory or coverage details.
A physician referral is generally not required to book physiotherapy directly in Ontario. However, an extended-health plan may require a referral before it reimburses treatment, so check the terms of your policy.
Physiotherapy may be a useful starting point for injury rehabilitation, post-surgical recovery, pelvic health, concussion, neurological or balance needs. Chiropractic care may be a useful starting point for spine, joint, muscle and mobility concerns. There is overlap, and an assessment or a call to the clinic can help identify an appropriate appointment type.
A clinician typically asks about your symptoms, health history, daily demands and goals, then examines relevant movement or function with your consent. The clinician explains the findings, discusses options and agrees on next steps with you.
Rehabilitation may be available for eligible WSIB and motor vehicle accident claims. Requirements differ by claim and insurer, so contact the clinic before the first appointment and confirm coverage directly with the relevant organization.
No. The assessment is used to determine whether the requested service appears appropriate. A clinician may recommend care, a different service, further medical evaluation or another referral based on the findings.
Primary sources
Verify regulations and coverage with the official organization
Rules and individual coverage can change. These external links point to Ontario professional, workplace-safety and insurance sources.
- Ontario Physiotherapy Association — patient referral FAQsDirect access to physiotherapy and insurance-referral considerations.
- College of Physiotherapists of OntarioOntario’s physiotherapy regulator and public information source.
- College of Chiropractors of Ontario — public registerOntario’s official public register for chiropractors.
- WSIB — health care programsOfficial information about Ontario workplace-injury health care programs.
- FSRA — accident benefits coverageOntario regulator information about medical and rehabilitation accident benefits.
Your next step
Ready to choose an appointment type?
Review Centro’s practitioner profiles or contact the clinic for help selecting an appropriate first assessment.